MiaRec Platform Now Supports 98 Languages

Small flags of different countries in close-up.
Filed under - Contact Centre News,

MiaRec has announced a significant enhancement to its platform with support now extended to 98 languages.

This milestone underscores MiaRec’s commitment to serving a diverse global clientele by enabling comprehensive automation capabilities across multiple linguistic landscapes.

Contact centres can rely on MiaRec to score 100% of their calls, knowing that the AI will accurately interpret and contextualize conversations while delivering compliant and valuable analytics in multiple languages.

“We are thrilled to announce that the MiaRec platform now supports 98 languages, reflecting our dedication to meeting the diverse needs of our global customers.

This achievement represents a significant step forward in our mission to provide cutting-edge automation and analytics tools for contact centres requiring multiple language support.” Gennadiy Bezko, CEO at MiaRec.

MiaRec specializes in automated quality assurance using Generative AI technology for contact centers, aiming to ensure top-notch customer experiences.

This means every call can be automatically analyzed and evaluated, providing comprehensive insights such as analytics, sentiment analysis, topic categorization, and more.

Languages supported on the MiaRec platform now include English, French, Portuguese, Spanish, Chinese, and 93 others.

This blog post has been re-published by kind permission of MiaRec – View the Original Article

For more information about MiaRec - visit the MiaRec Website

About MiaRec

MiaRec MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

Find out more about MiaRec

Author: MiaRec

Published On: 21st Jun 2024
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

two rows of blocks coming together with a common purpose
The Difference Between a CEM Platform and a CRM Platform
flags on desk
Resource Calculation for Multiple Skills (Languages)
Magnifying glass focused on the correct check mark
An Inside Look at MiaRec's Auto QA