Intelligent Virtual Agent Solution Guide

As consumers become accustomed to getting help from their personal virtual assistants, they now increasingly prefer to have self-service options when contacting a business for service.

Intelligent virtual agents (IVAs) are automated, self-service applications that you can offer to your customers. They offer capabilities that are similar to human service and support agents – they just never rest or take a vacation – and they’re substantially cheaper.

This guide shares insight into how you can automate customer care with AI-powered self-service.