Report: How UK Contact Centres are Adopting Speech Analytics


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This research was undertaken to understand the use of speech and chat interaction analytics in UK contact centres. 250 contact centre managers were surveyed, with half representing companies with 500- 4999 employees and half representing companies with 5000 or more employees.

The survey explored how organisations are using speech and chat analytics, ease of use, how well it integrates with other technologies and platforms.

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