2021 Contact Centre KPI Benchmarking Report


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At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new KPI benchmarking report analyses the impact of the turbulence of 2020 on contact centre performance across five operational metrics applicable to every industry.

What you will learn:
  • The importance and benefits of benchmarking
  • How contact centre metrics changed during 2020 compared to 2019
  • How your contact centre performance stacks up against peers across industries, regions and company sizes
  • Tips to optimise your contact centre and improve CX
Download the Report





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