Report: The Future of Workforce Engagement in the Contact Centre

This year, as employers and employees navigate a work environment that is anything but “business as usual,” leaders in every area are discovering more questions than clear answers. And the contact center is no exception.

While many uncertainties remain in determining the future of workforce engagement, it is safe to expect that those organizations prioritizing employee experience have much to gain, both in bottom-line results and an enhanced CX.

This report outlines 4 key predictions about the future of workforce engagement in the contact centre.