Guide: Speech Analytics & Conversational Intelligence Maturity


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Speech analytics is not new, it has been with us for many years in various formats and used in different scenarios. Many businesses are just scratching the surface of speech analytics’ capabilities and the value it can give to their organisation.

This guide can help you identify where you are on the speech analytics maturity curve, to learn whether there is business or organisational value in moving to a more mature stage, and to understand what steps are needed to achieve this.
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