White Paper: The Changing Landscape of Customer Communications

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Post-pandemic, organisations need to understand exactly what consumers are looking for from customer service interactions.

To gain understanding, Enghouse Interactive polled both businesses and consumers, revealing insights into the changes both sides have seen over the last two years, what has worked and what hasn’t, and what each expect to see in the future.

This report examines what these surveys tell us about the customer service landscape today.
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