eBook: The Must-Have Guide to Accurate Call Center Forecasting

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An effective forecast for an operations team is like having a healthy heart. Your forecast takes in data and pumps out information and guidance for your scheduling and service level management functions. Everything is predicated on getting the forecast right.

In this ebook, you will learn ...

  • The foundational principles of Call Center Forecasting
  • How to stress-test your flexibility to manage volatility
  • How to make sure you get the data right
  • The importance of measuring variability
  • What critical factors you might be missing
  • And many more top tips and tricks from the experts!
  • Download the eBook

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