eBook: The Must-Have Guide to Accurate Call Center Forecasting


An effective forecast for an operations team is like having a healthy heart. Your forecast takes in data and pumps out information and guidance for your scheduling and service level management functions. Everything is predicated on getting the forecast right.
In this ebook, you will learn ...
The foundational principles of Call Center Forecasting
How to stress-test your flexibility to manage volatility
How to make sure you get the data right
The importance of measuring variability
What critical factors you might be missing
And many more top tips and tricks from the experts!
In this ebook, you will learn ...
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