eBook: The Dangers of Forecasting and Scheduling with Spreadsheets

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Spreadsheets had their day? Modern service centers require modern solutions. Spreadsheets may have been the tool of choice for forecasting and scheduling when contact centres were voice-only.

Today, agents handle a variety of channels that operate far differently, requiring a more sophisticated approach to workforce management.

This guide shows you how to retire your spreadsheets in favor of a WFM solution that is digital-first, cloud-native, and intuitive. Take the step to eliminate the time, inaccuracy, and costs of manual forecasting and scheduling.

This ebook helps you make the most of every agent on your team.

  • How disconnected systems let problems hide in plain sight
  • What modern contact centre agents need from managers
  • Benefits of AI and automation in forecasting and scheduling
  • Download the eBook

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