AI Maturity Benchmark Report
The AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. This new report evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics.
Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.
Key Insights:
Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.
Key Insights:
- 75% of contact centers prioritize AI investments, yet most deployments remain low maturity
- Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates
- AI isn't replacing agents - 98% of leaders believe it will upskill them
- Only 10% of contact centers have achieved high AI maturity. Is yours one of them?
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