eBook: The Agent Experience Handbook

The demand to speak to a human customer service agent isn’t going away. And if you’re not equipping your agents with the tools and training they need to succeed, there’s a high likelihood they’ll burn out and leave—negatively impacting the customer experience in the process.

Want to improve your agent experience? Start with this contact performance handbook. You’ll get:

• Methodology for better agent performance
• Tactics for improving your agent experience
• Examples of real businesses that are getting the agent experience right