White Paper: AI Adoption in the BPO sector
Business process outsourcing (BPO) has always been an industry defined by adaptation. Today, a new wave is upon them: artificial intelligence (AI).
Unlike disruptions before it, AI comes with a greater sense of urgency. Clients expect their BPO partners to deliver advanced capabilities as part of the service package.
In fact, 70% of BPOs report they’ve at least partially implemented AI, putting them ahead of many other industries. To stay competitive, BPOs must not only adopt AI, but also prove that it creates tangible business value for clients.
This presents a central question. How can BPOs move from being seen as transactional vendors to trusted advisors through the strategic use of AI?
Unlike disruptions before it, AI comes with a greater sense of urgency. Clients expect their BPO partners to deliver advanced capabilities as part of the service package.
In fact, 70% of BPOs report they’ve at least partially implemented AI, putting them ahead of many other industries. To stay competitive, BPOs must not only adopt AI, but also prove that it creates tangible business value for clients.
This presents a central question. How can BPOs move from being seen as transactional vendors to trusted advisors through the strategic use of AI?
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