Webinar Replay: Why CX Leaders are Prioritising Trust in 2026
Thanks to AI trailblazers in recent years, we’re entering 2026 with a clearer understanding than ever before of where AI and humans really play to their strengths.
So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?
In this webinar, our panel of experts revealed tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.
What You Will Learn:
So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?
In this webinar, our panel of experts revealed tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.
What You Will Learn:
- Lessons learnt the hard way
- Trustworthy AI in practice
- Where humans still excel
- Next steps for contact centre leaders
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