ICMI Toolkit: The Road to Agent Experience

resource image
Agent satisfaction is vital for customer experience - however, many contact centre leaders are challenged to keep agents motivated and engaged for the long-haul.

In recent years, the focus in the contact centre industry has primarily been on improving the customer experience (CX), but what’s often over-looked is the importance of prioritising the agent experience (AX).

This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre.
Download the Toolkit

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.