Report: Contact Center Practices and Guidelines for Managing Through COVID-19
DMG has compiled a list of practical and actionable practices that can help contact centers manage through the pandemic. The practices are separated into the following 4 categories: communication, systems, operations and employee engagement.
Companies should select the practices that will be most helpful in getting them through these trying times.
White paper written by: DMG Consulting
Sponsored by: CallMiner
Companies should select the practices that will be most helpful in getting them through these trying times.
White paper written by: DMG Consulting
Sponsored by: CallMiner
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