White Paper: What Contact Centres Are Doing Right Now (2015 Edition)


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In April 2015, over 600 industry professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now - including what SLA targets are really being used and how the industry is responding to homeworking.

Download this White Paper to find out more.


Download This Report


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