Whitepaper: Migrating to a Cloud Contact Center: Tales from the Far Side

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For the contact center, the move to the cloud has been slower and for a good reason. Voice is real-time, and twenty years ago the technology was not yet available to reliably and securely support high-quality voice from the cloud.

This white paper highlights the experiences of four companies as they moved their contact centers to the cloud. We will detail the factors that drove the change to initiate a change in their contact center solution, the benefits they have derived since implementation and some of their plans for adding functionality in the future.

White Paper written by: Serenova
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