What Is Digital Transformation (DX)?

DX Next to Digital Butterfly
Filed under - Definitions

DX or digital transformation is a methodology that many companies are using to move customers away from contacting the company by phone and to use instead the digital channels of website, self-service, email and live chat.

Author: Robyn Coppell

Published On: 5th Aug 2022
Read more about - Definitions

Follow Us on LinkedIn

Recommended Articles

A person holds out their hands with a web of people connected
Digital Transformation: Why Your Business Needs to Embrace the Cloud
A picture of a robot
Conversational AI Crucial to DX Strategy
Digital transformation concept with person touching holographic digital screen
CX and Digital Transformation: Strategies for Success
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy