What Is Digital Transformation (DX)? Related Articles Bridging the Digital Transformation Divide Digital Transformation: Why Your Business Needs to Embrace the Cloud CX and Digital Transformation: Strategies for Success The Scariest Digital Transformation Pitfalls to Avoid © Chan2545 - Adobe Stock - 346029091 615 Filed under - Definitions DX or digital transformation is a methodology that many companies are using to move customers away from contacting the company by phone and to use instead the digital channels of website, self-service, email and live chat. Author: Robyn Coppell Published On: 5th Aug 2022 Read more about - Definitions Recommended Articles Bridging the Digital Transformation Divide Digital Transformation: Why Your Business Needs to Embrace the Cloud CX and Digital Transformation: Strategies for Success The Scariest Digital Transformation Pitfalls to Avoid Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter