What Is Digital Transformation (DX)?

177
Related Articles
A person holds out their hands with a web of people connected
Digital Transformation: Why Your Business Needs to Embrace the Cloud
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy
A picture of a robot
Conversational AI Crucial to DX Strategy
Drawing A Bridge between a gap
Bridging the Digital Transformation Divide
DX Next to Digital Butterfly
© Chan2545 - Adobe Stock - 346029091

177
Filed under - Definitions

DX or digital transformation is a methodology that many companies are using to move customers away from contacting the company by phone and to use instead the digital channels of website, self-service, email and live chat.

Published On: 5th Aug 2022
Read more about - Definitions

Recommended Articles

A person holds out their hands with a web of people connected
Digital Transformation: Why Your Business Needs to Embrace the Cloud
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy
A picture of a robot
Conversational AI Crucial to DX Strategy
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.