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Definitions
Definitions of key contact centre terms and phrases. Also found in our
Contact Centre Jargon Glossary
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395,039
Contact Centre Jargon and Terminologies
301
First Call (Contact) Resolution (FCR)
4,440
How Do You Define Great Customer Service?
147
Replacing Live Chat With Asynchronous Messaging
1,354
The Meaning of ACR in Outbound Call Centre
68
What Are Chatbots?
What Are Machine Customers?
457
What Are Probing Questions?
59
What Are Virtual Agents?
172
What Does Average Resolution Time (ART) Mean?
4,588
What Does Hang Up the Phone Mean?
863
What Does No Call No Show Mean?
28,317
What Does Voice and Non-Voice Process Mean In BPO?
10,213
What is a 360 Degree View of the Customer?
255
What Is a Balanced Scorecard?
5,952
What is a Blended Agent?
312
What Is a Call Centre Scorecard?
110
What Is a Call Centre?
2,692
What is a Carrier?
4,050
What is a Cloud Contact Centre?
4,562
What is a Cold Call?
4,768
What is a Contact Centre?
1,812
What Is a CTO? – With a CTO Job Description
85
What Is a Customer Data Platform (CDP)?
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Popular Pages
Top 50 Positive Words and Phrases – With Examples
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