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Definitions

Definitions of key contact centre terms and phrases. Also found in our Contact Centre Jargon Glossary.

Definition: 360 Degree View of the Customer

8,804

Definition: Account Code

1,824

Definition: Auto Attendant

1,332

Definition: Auxiliary Work State

2,034

Definition: Available Time

13,265

Definition: Average Speed of Answer

29,239

Definition: Average Talk Time

38,147

Definition: Blended Agents

4,465

Definition: Bluetooth: Defintion

935

Definition: Business Networking

959

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