Tackle Seasonal Peaks With Flexible Contracts 361 Filed under - Archived Content, Team Management, Workforce Management (WFM) Here is a great idea for handling seasonal peaks in your contact centre. If you are struggling to staff your contact centre evenly throughout the year, try introducing flexible contracts. Flexible contracts allow agents to work more during busy times and less during quieter times, but still get paid a regular monthly income. This is a win-win situation. You won’t be scrabbling around for time-filling exercises and your contact centre will be staffed properly throughout the year. Your agents will also be more engaged, as they won’t spend half the year twiddling their thumbs at their desks. Author: Megan Jones Published On: 1st Dec 2015 - Last modified: 10th Dec 2020 Read more about - Archived Content, Team Management, Workforce Management (WFM) Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape eBook: Break Outdated WFM Paradigms eBook: Learn the Best WFM Practices of CX Winners Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter