Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
Next
Top Conversational AI Conferences and Events for 2024 / 2025
15 Ideas You Can Use From Bupa’s Contact Centre
Want to Find Out How Happy Your Agents Really Are? Here’s How!
9 Clever Ways to Improve Agent Schedules
Kick-Start Your Next Team Engagement Day
Supercharge Your Customer Service – From Average to Excellent
Highlights of NICE Interactions 2024
Want Your Frontline Staff to Share More Customer Feedback? Try This!
The 7 Cs of Effective Communication
How to Create a Lunch Schedule for Your Contact Centre
Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!
The Top 10 Customer Service Questions
The Secret to Dealing With Awkward Customers
Is It Best to Schedule or Free-Style Agent Breaks?
The Essential Guide to Conversation Analytics
Take Your Employee Experience to the Next Level
10 Clever Ways to Improve Your Service Levels
The 5 Pillars of Customer Experience (CX)
The Truth About Body Language on the Phone
Top Tips to Overhaul Your CX Programme
21 Amazing Habits to Foster in Your Frontline Agents
Techniques to Improve Your Probing Questions
An Example of a Letter for Customer Service
Why Is It Getting Harder to Be a Good Customer Service Leader?
Next
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy