Michael Gray attended the Customer Contact Planning 2012 conference last week in Blackpool.
He shares with us six lessons that he took away from the sessions.
Although planning is central to the Professional Planning Forum’s agenda, there really was a broad range of topics – from discussions on leadership and strategy for top-level contact centre executives, to best practice case studies in analytics, performance management, people strategies, social CRM and outbound for planners, analysts and others.
Delegates enjoying the conference
By Michael Gray, a marketing consultant specialising in the customer contact and IT industries michael@grayassociates.co.uk
Author: Jo Robinson
Published On: 2nd May 2012 - Last modified: 10th Nov 2017 Read more about - Archived Content