8×8 Make It Easier to Switch From One Device to Another 165 Filed under - Archived Content, 8x8 The 8×8 Virtual Office allows individuals to switch calls from one device to another, while boosting productivity. Have you ever been on a phone call where someone says “Let me call you back from my other device?” or taken a conference call from the car only to wish there was an easy way to switch from your smartphone to a different device on arriving in the office? What if there was a way to keep calls active while switching devices so you can stay more productive and have an overall better call experience? Well, according to Michael Henning, a Product Marketing Specialist at 8×8, “users of 8×8 Virtual Office look no further. “With 8×8 Virtual Office, users can seamlessly move a call from one device to another using the Call Flip feature. With Call Flip, they no longer need to cut calls short with customers or colleagues. “Whether driving into the office, taking a short break, or about to head home, 8×8 Virtual Office users don’t have to clip it, but just flip it. “It’s easy and fast – and your caller doesn’t need to know,” Michael concludes. Users can also flip calls between their 8×8 Virtual Office desk phone, 8×8 Virtual Office Mobile app, or 8×8 Virtual Office Desktop app. To do this, Michael suggests doing the following: Dial *88 1. While on a live call on any 8×8 desk phone or 8×8 Virtual Office mobile or desktop application, ensure the device/application you want to move to is open or activated. 2. From the keypad of the device/application you want to move to, dial * 88, then tap or click Call (or the call icon). 3. The call becomes active on the new connected device/application. Call Park (For Polycom desk phones or 8×8 Virtual Office Desktop application) 1. Inform the other party with whom you are speaking that they will be placed on brief hold. 2. On your Polycom desk phone or 8×8 Virtual Office desktop application, press the Park key. (The call is placed on hold at the Call Park extension.) 3. Note the extension number for where the call is parked. 4. From any other 8×8 application, device or extension, dial the Call Park extension to retrieve the call. The next time you are immobilised with a call that you must take, flip it. Save yourself time while giving your customers and colleagues the experience that they deserve. Author: Robyn Coppell Published On: 24th Oct 2017 - Last modified: 5th Mar 2020 Read more about - Archived Content, 8x8 Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter Editor's Pick How to Develop Empathy as a Skill in Your Frontline Teams Tackle the 3 A’s – Absence, Agent Burnout, and Attrition 10 Ways to Be More Customer Centric 21 Tips to Make Your Customers Feel Truly Valued Latest Resources eBook: 5 Ways Conversational AI Can Support Contact Centre Automation eBook: 9 Practical Ways to Use Generative AI for Contact Centers Upcoming Events Demo Thursday: Giving Your Agents Superpowers – Webinar Thu 25 Apr 2024 Beyond Boundaries Global Festival Thu 25 Apr 2024 Latest Insights Ofcom Latest: What Contact Centre Leaders Need to Know Delivering Exceptional Experiences in the Real World Featured Articles The Key Elements of a CX Lifecycle and Ways to Improve It 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service What is Attrition Rate and How to Calculate It The Top 10 Call-Closing Statement Examples Popular Pages The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day The Top 50 Words to Describe Yourself on Your CV in 2024 Contact Centre Dashboard Excel Template Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service? Popular in Category The Threat of Voice Ageing in Voice Biometrics Security How to Activate the Agent of the AI-Fueled Future – Webinar