Articles - 8×8

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Want to Deliver the Best Mobile CX? Try These 10 Tips
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Choosing the Right Solution for Your CX Strategy
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8×8 Launches Operator Connect
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5 CIO Considerations When Moving to Cloud Communications
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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AI-Powered Chatbot vs Live Chat – Which Should You Choose?
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29% Leverage the Same Vendor for Both CCaaS and UCaaS
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CX Becoming an Organization-Wide Responsibility
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8×8 Continues to Be Recognised for Innovation
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Proactive Outreach Is Key to Customer Loyalty and Confidence
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Stop Spamming! 10 Better Ways to Collect Customer Feedback
Develop new products, services, and strategies to stay ahead.
Staying Ahead of the Contact Centre Evolution
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Top 10 Use Cases for Speech Analytics
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Need to Reduce Call Transfers? Try These Approaches
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Introducing 8×8 Engage to Bridge CX Journey Gaps
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New Features Eliminate Reactive Nature of Customer Service
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6 Ways to Implement AI for Better CX
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How Gen Z Is Changing the Way We Serve and Support Customers
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Customer Service Statistics That Show Changing Expectations
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5 Ways Conversational AI Supports Contact Centre Automation
Person holding phone with chatbot and speech bubbles
Don’t Blame the Chatbots for Poor Customer Service
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8×8 Bridges the Customer Engagement Gap
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How Contact Centres Are Adapting to Remote and Hybrid Work Expectations
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2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates

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