Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Routing concept with map pointers and line
8×8 Has Launched 8×8 AI Routing
Person picking up a telephone
Why the Phone Call Remains an Ultimate CX Power Tool
Growth concept
8×8 Reports Rapid Growth of 170% in Its WFM Adoption
Agent burnout
Unnecessary Effort Is Burning Out Your Agents
CX, Customer Experience concept, miniature figure worker building alphabet CX at the center
CX Strategy Is Changing: Why Frontline Teams and AI Can’t Be an Afterthought
Robot ai looking at a laptop
8×8 Launches New Conversational Intelligence Platform
Text boxes and speech bubbles - conversation and story concept
The Real Story Is in the Conversation
8×8 Reports CX Growth Alongside Multiple Award and Product Launches
Rustic yellow crossroads sign against a cloudy blue sky.
AI at the Crossroads: Cost Savings or Customer Experience?
GPT update concept
8×8 Adds GPT Realtime 2 to AI Studio
Red boat rising out of a crowd - differentiator concept
Experience Is the Only Advantage Left in Business Communications
Person holding arrows pointing upwards
Data Responsibility Is Your Most Defensible Competitive Edge
Build on a platform concept with gears and cogs in puzzle
8×8 Enhances CX Platform With New Capabilities
An illustration of two businessmen sitting on intersecting speech bubbles giving high fives
5 Forces That Will Redefine How Businesses Communicate in 2026
5 star rating
8×8 Wins Five Stevie Awards in 2026
partnerships concept with people matching puzzle pieces
The Future Rests on Partnerships. That’s a Good Thing.
Shopping trolly with speech bubble coming out of it
8×8 Launches Retail Nationwide for UK Stores
2 People putting puzzel pieces together
Synthflow and 8×8 Announce New Partnership
Man standing before two different staircases leading to separate open doors representing difference between two things
The Difference Between Tools and Outcomes
Chapperboard with the word AI on it
8×8 Launches AI Studio for CX Agent Creation
A pair of hands supporting people icons in sunlight
From B2B “Boring-to-Boring” to Human Connection
Person holding up a gold medal
8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence
Red clothes on the floor
Case Study: Chantelle Estimates 60% Savings With 8×8
Concept of the path to success and outcomes, with person pointing to staircase
Labels Don’t Matter. Outcomes Do

Latest Reports

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eBook: 5 Forces That Will Redefine How Businesses Communicate in 2026
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eBook: Basic Call Queues Aren’t Enough For Retail
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eBook: Transforming Communications in Education
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eBook: What Your Call Queues Should Be Doing
 
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