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Net Promoter Score - NPS text on sticky notes isolated on office desk
How to Improve Your Net Promoter Score
Video concept illustration with video player
Is Now the Time to Adopt Video in Your Contact Centre?
AI robot hand activating system
78% of UK IT Decision Makers Are Deploying AI and Automation
call and contact centre expo 2023 stands and speakers banner
What Not to Miss at Call & Contact Centre Expo 2023
The word shrinkage made of small gray wooden letters
How to Address Call Centre Shrinkage
Person using online customer service with chat bot to get support.
Baptist World Aid Chooses 8×8 to Deliver Superior Experiences
Improve CX concept with rating stars and faces with five stars being checked
Boost Collaboration, Context, and Expertise to Enhance CX
Social media and chat illustration
Get Up To Speed: The Latest on Messaging, Social Media, and Video
AI in customer service concept with hand 'holding' ai head silhouettes and mobile phone
8×8 Intelligent Customer Assistant Drives CX Success and Performance
AI in customer support concept with small red robot and lightbulb
How Small Contact Centres Can Benefit From AI
Hand holding a megaphone making an announcement
8×8 Announces New AI, Video and MS Teams Platform Enhancements
Transformation concept with chains turning to birds
How AI Is Transforming Contact Centres
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Toolbox 3D render with repair equipment of roller, hammer, screwdriver.
8×8 Announces Remote Fix for UK Housing Associations
Contact channel concept with channel icons above mobile phone
The High Cost of Self-Service Channel Switching
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
Tiny Characters at Touch Screen and Huge Column Data Chart.
15 Fascinating Conversational AI Statistics
Video concept with a hand pressing a play button
8×8 Announces New Video Functionality
Person holding ai globe with business icons
CIOs Believe AI Will Improve CX and Profit in the Coming Years
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
Chatbot holding conversation on phone - conversational ai concept
Embrace Conversational AI or Fall Behind, Report Reveals
Human concept with two heads facing each other
Retain the Human Touch Amid a Transforming Customer Landscape
Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys

Latest Reports

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Guide: Contact Center Buyer's Guide
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Report: 2030 Customer Experience Vision
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eBook: Embracing eXperience Communications as a Service (XCaaS)
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eBook: The Real Costs of Doing Nothing
 
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