Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Articles - 8×8
Next
RECENT
POPULAR
Proactive Outreach Is Key to Customer Loyalty and Confidence
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Staying Ahead of the Contact Centre Evolution
Top 10 Use Cases for Speech Analytics
Need to Reduce Call Transfers? Try These Approaches
Introducing 8×8 Engage to Bridge CX Journey Gaps
New Features Eliminate Reactive Nature of Customer Service
6 Ways to Implement AI for Better CX
How Gen Z Is Changing the Way We Serve and Support Customers
Customer Service Statistics That Show Changing Expectations
5 Ways Conversational AI Supports Contact Centre Automation
Don’t Blame the Chatbots for Poor Customer Service
8×8 Bridges the Customer Engagement Gap
How Contact Centres Are Adapting to Remote and Hybrid Work Expectations
2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates
8×8 Announces New Technology Partner Ecosystem with SellWith8
2024 Trends: The Democratization of the Contact Centre
8×8 Extends XCaaS Platform AI Capabilities
Movers and Shakers
3 Ways to Measure Customer Emotion in the Contact Centre
2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes
8×8 Receives 38 Winter 2024 G2 Awards
7 Ways Technology Can Help Exceed Service Level Targets
Your Contact Centre Survived the Holiday Shopping Season. Now What?
Latest Reports
Guide: Contact Center Buyer's Guide
Report: 2030 Customer Experience Vision
eBook: Embracing eXperience Communications as a Service (XCaaS)
eBook: The Real Costs of Doing Nothing
Next
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
eBook: Five Trendsetters in CX Innovation
eBook: Customer Success Stories 2024
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?