Are You About to Lose Your Team?


Packing belongings after job resignation

45
Filed under - Industry Insights,

According to a recent study, 74% of employees stayed in their current jobs purely out of security during the financial uncertainty of the pandemic.

So, whilst the realisation for many staff sinks in, the last 18 months has been a case of grin and bear it – don’t leave it too long to do something about it.

41% of employees are already considering quitting or changing professions in the next year – the gift of time has allowed many people to re-evaluate what they want out of their careers and lives. And for many, it’s not the job they’ve got now.

As economic recovery gives us more financial security and stability, more job roles are opening up, and it’s providing the perfect opportunity to make the big job swap.

What’s Causing the Move?

Stressed and Overworked

Over the past year or so, many employees worked harder and longer, call centre employees handled more customers than ever before, frontline workers risked it all (health and sanity) to perform their roles, and office workers were chained to their laptops – day and night.

It’s not surprising that 40% of the workforce faced burnout during the pandemic. Quite simply, people have felt overworked – even if it was mandated or not – and felt more pressure, all for the same reward and benefits, or less.

They’re ready for the change, or to at least to get the recognition they feel they deserve.

Location, Location, Location

For others, the prospect of relocating has become very tempting; 12% of office workers have already now moved more than 50 miles away from their offices without the need to get another job.

According to a London Assembly Housing Committee survey, 14% of people want to leave the capital because of the pandemic, and 33% of Londoners want to move to a new home. While 46% are looking outside London, almost as many (43%) are keen to remain in the city.

So, while a mass exodus from the cities is yet to materialise, more people are banking on remote working until they find something else closer to their new home or dream of a better lifestyle in rural and seaside locations planning the move soon.

Clear as Mud?

On top of this, there’s been constant working from home chat in the headlines with endless surveys, reports, LinkedIn articles and in CEO opinion pieces.

However, some organisations like Goldman Sachs have made it very clear that all employees are required at their desks, and there’s no flexibility there, whilst many leaders are unsure what the best approach is for their organisation and its employees. This uncertainty plays out as confusing communication for teams, which is more than likely not appreciated or understood by your people.

40% of workers state that they haven’t heard anything about their organisation’s back to work vision, and 28% say that what they’ve heard remains vague.

This lack of clarity is at very least undesirable, but it is even causing anxiety in some cases, with 47% believing that a lack of clear vision of the post-pandemic world is a cause of concern, potentially impacting work performance and a reduction in job satisfaction.

One consideration is that 30% of employees have made it clear that they would leave their current roles if working from home was not possible –something you need to consider when decision making.

What Can You Do to Stem Your Team Attrition?

Be Clear With Your Team

At the very least, defining your flexible working and working from home policy is crucial. Plan for bumps along the way and communicate throughout the journey.

Your team needs to understand what will be expected of them, not hearing things thirdhand via rumours and murmurs of discontent from your management team.

Brian Kropp, chief of research in the Gartner HR practice, said, “The re-entry into the new hybrid will be messy and uneven and filled with problems,” and  believes that leaders will take two approaches in the early days of the hybrid approach:

  1. We know this approach is right so let’s learn from this and get better.
  1. This is too hard, and we’re going back to what we’re familiar with.

The risk is that leaders decide that defining the hybrid workplace is too difficult and revert to old habits, despite the data showing that employees are higher performing and more productive in hybrid work settings.

“The mindset of some folks is that it’s impossible to collaborate unless you’re in the same room with people,” he said. “If that’s what you think, then you have to believe that zero collaboration has occurred over the last 14 months, and that’s obviously not true.” 

Reward and Recognise Your People

With the average pay increase for employees taking another role at 15%, it’s unlikely you’ll be able to reward your teams with pay rises to match competitors. Still, a regular market review of salaries is crucial before you find yourself in a position needing to recruit and onboard new team members.

However, there are other ways to engage your teams; 94% of employees surveyed by LinkedIn for its annual Workplace Learning Reportsaid they would stay at a company longer if it invested in their professional development.

So why not look into personal development plans and secure a budget for company-wide learning and development.

Show Appreciation

65% of people feel unappreciated in their job; this clearly shows that many managers aren’t doing enough to show their gratitude.

Ensure that your teams and leaders are clear on the impact appreciation can have on how your people feel and that regular forums like appraisals and one to ones are a firm part of your routine within your organisation. And lead by example.

What’s Next?

There’s a lot to think about, certainly – but with freedom day fast approaching and the government’s work from home guidance soon to be lifted, now’s the time to adjust your plans and communicate clearly with your team on your return to work policies.

Hybrid working is the future, so it’s worth investing the effort to get it right before it’s too late and your staff begin to think the grass may be greener elsewhere.

This blog post has been re-published by kind permission of MaxContact – View the original post

To find out more about MaxContact, visit their website.

About MaxContact

MaxContact MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

Read other posts by MaxContact

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 9th Jul 2021 - Last modified: 13th Jul 2021
Read more about - Industry Insights,


Recommended Articles

Train Team Leaders Well
How Do I Pull a Team Together?
A picture of a remote worker sat at desk
What Is Hybrid Working?
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.