Articles - MaxContact

Discover and explore our MaxContact content collection, including articles, blogs, news stories, case studies, resources and more.

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When Only a Human Will Do: Inbound Strategies for Complex Customer Needs - Webinar
When Only a Human Will Do – Webinar
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
AI Voice Generative Technology
How to Use Speech Analytics to Increase B2C Outbound Sales
KPI Metrics dashboard
A Complete Guide to Call Centre Reporting Metrics
Quick Wins to Improve Your C-Sat Scores
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
New AI technology trends in 2024 concept
2024 Contact Centre Trends: A Year in Review
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
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What Tech Should You Buy Next? Here’s How to Choose
Happy call centre agent with a graph overlay
Call Centre Outsourcing: How Can BPOs Meet Their KPIs?
Five golden shining stars in ascending order on white and yellow background with a spot light
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Person working in a call centre with the words 'Debt' on the screen.
How to Improve Right-Party Contact Rates in Debt Resolution
Person holding a light bulb with a rocket inside and typing on a laptop.
MaxContact Launches Contact Hub Connect for Digital CX
computer with apps coming out
Our Top Technology Contributors of 2024
Hand holding phone with ChatGPT words around it
Is ChatGPT Really Suitable for Contact Centres Right Now?
Picture of retro telephone over blue background
A Guide to Answering Machine Detection
The word CCaaS
What Is Contact Centre as a Service (CCaaS)? 
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
VOIP headset on keyboard - call center and customer service concept
How to Master Outbound Calling Best Practices
call centre agent with headset over neck looking upset
A New Survey Reveals Challenges for UK Contact Centres
Benchmark typographic header. Idea of business development and improvement. Compare quality with competitor companies.
MaxContact Reveal Benchmarking Results
Boost concept with targets and rocket
Boosting Your Contact Centre Sales Performance
Handsets of office phones in a row
What Is an Outbound Dialler?

Latest Reports

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Report: The State of UK Business Process Outsourcing
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Report: Voice of the UK Consumer
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2024 UK Contact Centre KPI Benchmarking Insights Report
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eBook: Scripting Templates to Fuel Your B2B Outbound Sales Team
 
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