Articles - MaxContact

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757
Top Tips to Monitor Customer Service
maxcontact-debt-collection-box
The Best Contact Strategies for Easier Debt Resolution – Webinar
Script writing concept with type writer
224
6 Steps to Writing Effective Contact Centre Scripts
Mental health concept with a silhouette of a head
474
Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year
technology concept with digital key
947
What Are the Key Call Centre Technologies?
Concept of choice with five coloured doors
78
Five Key Considerations When Choosing an Omnichannel Engagement Software
What is Speech Analytics
1,189
What Is Speech Analytics?
Phone operator unhappy
56
6 Ways to Deal With Difficult Customers
Best Practice Speech Bubble Isolated On Red Background
783
Performance Management Best Practices
Burnt out candles
What to Do About Staff Burnout
Illustration of people and their information
875
21 Steps to a More Personalized Customer Experience
Frustrated person on pink background
1,385
How to Deal With Frustrated Customers – And Make Them Happy
Recruitment concept with colourful people blocks
379
How Do I Improve my Contact Centre Recruitment Strategy?
Stress phone operator
Why Organizations Should Take Stress Seriously
Graph showing increase with a rocket
65
MaxContact Sees Record Growth
What should you put in a customer vision statement
1,666
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
2,358
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Compass of principles
1,896
The 26 Principles of Good Customer Service
Improve Your Voice of Customer Programme
980
20 Smart Ideas to Improve Your Voice of the Customer Programme
Three-Quarters of Customer-Facing Workers Facing Imminent Burnout
151
83% of Contact Centre Workers Facing Imminent Burnout
Giving flowers as a gesture of goodwill
844
18 Goodwill Gestures to Build Better Employee Relationships
2021 to 2022 clock representing the year ahead
312
The Year Ahead: Contact Centre Trends for 2022
Pressure of Demanding Customers
1,124
How to Deal With Demanding Customers
customer support phone operator
96
How to Reduce Staff Churn

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White Paper: The Cost of Poor Mental Health to Your Business
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eBook: Scripting Templates to Help You Deal With Difficult Customers
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eBook: Customer Engagement Burnout
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White Paper: Recruitment and Retention in Your Contact Centre
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White Paper: Making Conversations Happen with Outbound Dialling
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Infographic - Silent Complainers are Leaving UK Companies in the Dark
 
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