Articles - MaxContact

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Phone with contact us, call, mail or chat icons
735
Why Is Omnichannel Customer Service Important?
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1,324
26 Best Practices for a Customer Service Knowledge Base
What is Sentiment Analysis
751
What Is Sentiment Analysis?
Safely lower concept with bungee jumper
1,864
How to Safely Lower Average Handling Time
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1,611
How Often Should You Seek Customer Feedback?
Onboarding written on blocks
242
How Effective Onboarding Helps Staff Retention in Your Contact Centre
Chess pieces on yellow background
430
MaxContact Shortlisted for the 2022 SaaS Awards
Person leaving or listening to a voicemail
53
Make Outbound Dialling More Effective With Voicemails
What are the top uses of speech analytics featured image
318
What Are the Top Uses of Speech Analytics?
Increasing graph with stick person jumping in happiness
798
How to Improve Customer Satisfaction
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The Rising Costs of Business: How SMEs Can Balance the Books
Customer Service Rating
98
Proactive Customer Service: What It Is and Why You Need It
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2,816
The Best Metrics for Contact Centre Performance Tracking
Increasing money and happy piggy bank
How to Create the Best Debt Resolution Strategy
358
What Is Customer Analytics?
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974
Customer Experience Management – The Latest Thinking in Looking After Customers
1,064
Top Tips to Monitor Customer Service
Script writing concept with type writer
120
6 Steps to Writing Effective Contact Centre Scripts
Mental health concept with a silhouette of a head
294
Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year
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940
What Are the Key Call Centre Technologies?
Concept of choice with five coloured doors
64
Five Key Considerations When Choosing an Omnichannel Engagement Software
What is Speech Analytics
662
What Is Speech Analytics?
Phone operator unhappy
114
6 Ways to Deal With Difficult Customers
Best Practice Speech Bubble Isolated On Red Background
1,045
Performance Management Best Practices

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White Paper: The Cost of Poor Mental Health to Your Business
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eBook: Scripting Templates to Help You Deal With Difficult Customers
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eBook: Customer Engagement Burnout
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White Paper: Recruitment and Retention in Your Contact Centre
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White Paper: Making Conversations Happen with Outbound Dialling
 
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