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Photos from the Customer Services Summit
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Erlang C Calculator Excel – Including Shrinkage

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Editors Pick
How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)
7 Steps to Evoke the Emotions You Want From Your Customers
How to Calculate Customer Churn Rate
10 Messages That Every Contact Centre Manager Should Share With Their Team
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Agent Experience: The Weak Link in the Experience Chain
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