Articles about MaxContact

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Three-Quarters of Customer-Facing Workers Facing Imminent Burnout
391
83% of Contact Centre Workers Facing Imminent Burnout
Giving flowers as a gesture of goodwill
317
18 Goodwill Gestures to Build Better Employee Relationships
2021 to 2022 clock representing the year ahead
232
The Year Ahead: Contact Centre Trends for 2022
Pressure of Demanding Customers
1,424
How to Deal With Demanding Customers
customer support phone operator
115
How to Reduce Staff Churn
Call Centre Predictions for 2022 Fortune Cookies
2,766
Contact Centre Predictions for 2022
Business sense
Why Choosing a Small ISV Makes Perfect Business Sense
Problems Facing Contact Centres Warning Sign
1,192
The Biggest Problems Facing Contact Centres Today
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
634
The Future of Customer Communication
3D Graphs in different colours
1,116
20 Demand Planning Techniques for Your Call Centre
Close-up Of Balanced Spheres Against Pink Background
The Balancing Act: Increase Your Productivity and Stay Compliant
A robot spying on a person on the computer
One in Five Firms Admit to Using Secret Spy Software
A red cog being placed among other cogs acting as the keystone
1,083
23 Key Processes Call Centre Automation Can Simplify
An image of small plastic people in jars
64
How to Serve Vulnerable Customers
Retro Robot with Tin Can Phones
736
The Dos and Don’ts of Automated Assistants in the Contact Centre
Dog and human sharing empathetic connection
3,686
26 Great Techniques for Showing Real Empathy in Customer Service
Person entering card details into a phone
The Real Cost of Not Having a Payment IVR
Smartphone with yellow light bulbs from above
1,532
23 New Ideas for Customer Service Over the Phone
Illustration of unhappy customer leaving negative reviews
74
Customer Complaints at an All-Time High
A hand stopping falling dominos on blue background
We Are Sick of the Covid Excuse
Scammer stealing a credit card from a person online
Banking Call Centre Staff Help Stop Finance Fraud
A wooden doll with a long nose stuck in a mouse trap
White Lies Leave UK Companies in the Dark
Packing belongings after job resignation
Are You About to Lose Your Team?
An outline of a person with a virus shaped wrecking ball
Struggling to Focus at Work? It Could Be ‘Pandemic Brain’

Latest Reports

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White Paper: Recruitment and Retention in Your Contact Centre
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White Paper: Making Conversations Happen with Outbound Dialling
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Infographic - Silent Complainers are Leaving UK Companies in the Dark
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eBook - How to build a true ‘customer first’ approach – and prove it
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eBook: A Guide to Security in Your Hybrid-Working Contact Centre
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Whitepaper: Digital Transformation, CX and Your Customers in 2021
 
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