Best Practices for Delivering a Proactive Contact Strategy Filed under - Archived Content, Noble Systems In these turbulent times, contact centres are under increasing pressure to do more with less. Keeping productivity levels high with fewer staff and a remote workforce is a constant challenge. This 30-minute webinar will help you stay connected to your customers by providing a robust framework for a proactive contact strategy. Our solutions experts will share best practices for managing your data and provide tips and tricks that you can implement within your contact centre today. We’ll cover optimizing the customer experience and how to align it to agent satisfaction. You’ll learn ways to improve your contact strategies and the customer journey. Topics to be covered include: Delivering proactive customer engagement Creating a dynamic contact strategy Taking your contact strategy to the next level Improving your customer experience with AI Tuesday 12th May 2020 at 14:00 – 14:30 UK time Author: Robyn Coppell Published On: 28th Apr 2020 - Last modified: 13th May 2020 Read more about - Archived Content, Noble Systems Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter