We asked a number of award finalists for their call centre hints and tips.
The tips focus on a number of key parts of life in a contact centre:
- Listening to your agents
- Reviewing your processes
- Your agents can come up with some of the best ideas
- The importance of planning
- Catherine Miles, Project Manager, The Contact Company
- Juliette Brown, Operations Manager, Ai Claims, Blackpool
- Julie Smith, Contact Centre Manager, HMRC, Cumbria
The videos were all filmed at the North West Contact Centre Awards in Manchester.