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Articles - Videos
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A range of articles on various topics which include videos
474
What Is Customer Analytics?
1,319
At What Point Should You Move From Spreadsheets to WFM?
836
How Do Chatbots Work?
1,214
What Is Speech Analytics?
1,792
What Is WFM?
1,907
Beware of Watermelon Metrics
417
What Is the Difference Between a Bot and a ChatBot?
1,035
Maximum Occupancy – The Most Common Resource Planning Mistake
633
What Is a Chatbot?
1,509
Call Centre Coaching – 10 Experts Share Their Favourite Advice
170
How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
240
5 Tips to Become the Best Call Centre Team Leader
2,262
Quality Assurance – 10 Experts Share Their Favourite Advice
1,734
Employee Engagement – 10 Experts Share Their Favourite Advice
2,239
Call Centre Metrics – 10 Experts Share Their Favourite Advice
104
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
8,636
20 First Call Resolution Tips (FCR)
1,914
Remote Working – 10 Experts Share Their Favourite Advice
49,839
Top Tips to Make Your Team Leaders More Productive
76
Key Considerations When Moving to the Cloud
240,009
49 Tips for Reducing Average Handling Time (AHT)
124
The Secret Ingredient to Successful Remote Training: Happiness
144
Artificial Intelligence Explained From A to I
83
Dermalogica Selects 8×8 to Power Its Customer Service Experience
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Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
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