Articles - Videos

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A range of articles on various topics which include videos
474
What Is Customer Analytics?
At what point should you move from spreadsheets to WFM
1,319
At What Point Should You Move From Spreadsheets to WFM?
How Do Chatbots Work
836
How Do Chatbots Work?
What is Speech Analytics
1,214
What Is Speech Analytics?
What is WFM cover image
1,792
What Is WFM?
beware of Watermelon Metrics
1,907
Beware of Watermelon Metrics
What is the Difference Between a Bot and a Chatbot?
417
What Is the Difference Between a Bot and a ChatBot?
Maximum Occupancy the Most Common Resource Planning Mistake
1,035
Maximum Occupancy – The Most Common Resource Planning Mistake
Technology Explained What is a Chatbot
633
What Is a Chatbot?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
1,509
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Group of people
170
How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
5 Tips to Become the Best Call Center Team Leader
240
5 Tips to Become the Best Call Centre Team Leader
10 Experts Share Their Favourite Advice on Quality Assurance
2,262
Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
1,734
Employee Engagement – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
2,239
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
104
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
A photo of someone choosing an upward facing arrow
8,636
20 First Call Resolution Tips (FCR)
10 Experts Share Their Favourite Advice for... Remote Working
1,914
Remote Working – 10 Experts Share Their Favourite Advice
A picture of a duck leading the pack
49,839
Top Tips to Make Your Team Leaders More Productive
A picture of a digital cloud
76
Key Considerations When Moving to the Cloud
A picture of reducing average handling time (AHT)
240,009
49 Tips for Reducing Average Handling Time (AHT)
A picture of someone enjoying the sunset
124
The Secret Ingredient to Successful Remote Training: Happiness
A picture of a robot technology
144
Artificial Intelligence Explained From A to I
skin care
83
Dermalogica Selects 8×8 to Power Its Customer Service Experience
 
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