Articles - Videos

A range of articles on various topics which include videos

What Is Customer Analytics?
At what point should you move from spreadsheets to WFM
At What Point Should You Move From Spreadsheets to WFM?
How Do Chatbots Work
How Do Chatbots Work?
What is Speech Analytics
What Is Speech Analytics?
What is WFM cover image
What Is WFM?
beware of Watermelon Metrics
Beware of Watermelon Metrics
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
Maximum Occupancy the Most Common Resource Planning Mistake
Maximum Occupancy – The Most Common Resource Planning Mistake
Technology Explained What is a Chatbot
What Is a Chatbot?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
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How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
5 Tips to Become the Best Call Center Team Leader
5 Tips to Become the Best Call Centre Team Leader
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
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20 First Call Resolution Tips (FCR)
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
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Top Tips to Make Your Team Leaders More Productive
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Key Considerations When Moving to the Cloud
A picture of reducing average handling time (AHT)
49 Tips for Reducing Average Handling Time (AHT)
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The Secret Ingredient to Successful Remote Training: Happiness
A picture of a robot technology
Artificial Intelligence Explained From A to I
skin care
Dermalogica Selects 8×8 to Power Its Customer Service Experience