“We asked the question “Can you recommend any games that can be played in call centres to help increase morale?”. Here are your replies.
“Rush hour (9 – 11 on a Monday morning) – maximise sales by offering rewards, sweets or ring a bell. Team competitions. Who can bring in the most sales before 9.00am. Bacon Butties for no sickness for a week. Team prize” – Susan Forrow, Performance Manager, Inkfish Call Centres Ltd
“For teams – each team has 10 balloons – each time a team makes a sale, they can pop one of the other teams’ balloons. Individually – each person has 3 balloons (a bit like the weakest link)” – Dave Fricker, Telecom Applications
“Rather than games to motivate people, I see more benefits coming from Involvement Lock In – e.g. Charity Committee. Agents present to a local charity. Charity visit to raise the money in different events and try and get people involved – i.e. Telethon and Comic Relief” – Adam Faulker, Sabio
“Using events such as the World Cup, Halloween and Christmas to link up with games. We put it back to the employees and let them design the games. Lots of companies give vouchers, but we ask our staff what they want rather than give them vouchers” – Lucy Moran, Eckoh Ltd
Any other ideas?
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The following comments have been posted relating to this article:
We use prizes to motivate. It does not have to be flash things – I do a lucky dip, fill a black bag with shredded paper and fill with; pens, books,bubbles etc and for every 4 sales they get to luky dip. Competitions against other teams are good:- Pass the parcel, or a prize of getting offline for an hour always is a popular one.