Five9 Named a Leader in the 2023 Magic Quadrant for CCaaS

A hot air balloon in the clouds standing ahead of the others - leader concept

Filed under - Contact Centre News,

Five9 has announced that it has been positioned by Gartner as a Leader in the 2023 Magic Quadrant for Contact Centre as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences.

The cloud-native, multi-tenant, scalable, reliable, and secure customer interaction platform includes contact centre; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform.

Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.

“We are honored to be recognized by Gartner as a Leader in contact centre as a Service,” said Mike Burkland, Five9 CEO and Chairman.

“We believe this recognition is a testament to the dedication of our team, the strength of our platform, and our relentless pursuit of innovation. We believe this milestone reflects that we continue to be on the right path, and we remain steadfast in our mission to deliver joyful CX and better business outcomes.”

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct.

The research enables organizations to get the most from market analysis in alignment with their unique business and technology needs.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This blog post has been re-published by kind permission of Five9 – View the Original Article

For more information about Five9 - visit the Five9 Website

About Five9

Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Read other posts by Five9

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 8th Aug 2023
Read more about - Contact Centre News,

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