Five9 has received a 2021 Best of Enterprise Connect Award for Best Application of Artificial Intelligence (AI).
The company was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact centre and beyond.
The Best of Enterprise Connect awards are presented annually during Enterprise Connect, the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. The awards recognize excellence and innovation in the industry.
Judges reviewed this year’s entries with a focus on technology advancement, innovation and business impact, and winners were announced during the virtual conference on Sept. 28.
Five9 Inference Studio enables companies to build conversational experiences by harnessing and extending the power of the most advanced AI technologies, including Google, Amazon, IBM Watson, and more. Its Task Library offers many pre-built IVA application templates that organizations can use as blueprints for their own customized IVA deployments.
With the Studio 7 release in July, Five9 completely redesigned and rearchitected the platform to make it both more powerful and practical, with optimized performance for enterprise-grade deployments.
The platform is tightly integrated with the Five9 Intelligent Cloud contact centre, allowing the seamless transfer of context between IVAs and live agents in omni-channel use cases.
“Through shared components and workflows, Studio enables live agents and a digital workforce of IVAs to work as a team and play to each other’s strengths,” said Callan Schebella, EVP of Product Management at Five9.
“We are proud to receive this recognition from Enterprise Connect, as it reflects our focus on providing the industry’s most modern cloud portfolio for AI and automation in the contact centre.”
To find out more about Five9, visit their website.