Recorded Webinar: 3 Strategies to Make Outbound Calling More Effective

Webinar on outbound calling. 

Handled effectively, outbound calling can be the cornerstone of your business. Handled badly and it can waste resources, alienate customers and fail to deliver results.

Agenda

• 5 Tips for Outbound Calling – Jonty Pearce, Editor, Call Centre Helper
• Strategy One: Building intelligent contact strategies
• Strategy Two: Intelligent use of Answer Machine Detection – Dave Ogden, Solutions Consultant, Aspect
• Strategy Three: Optimising your workforce in an outbound environment – Antonia Loizides, Senior Solutions Consultant, Aspect
• Interactive Q&A – Live questions from the audience

Topics to be discussed

• Strategy One: Building intelligent contact strategies
  • Prioritising outbound contacts within a blended strategy
  • Making effective proactive contacts
  • Better understanding the people you want to contact

• • Strategy Two: Intelligent use of Answer Machine Detection
    • What is AMD?
    • What is the 2 second rule?
    • The role of compliance
  • Strategy Three: Optimising your workforce in an outbound environment
    • Using quality management and analytics to improve performance
    • Call scoring
    • Automating tasks

This webinar is brought to you by Call Centre Helper and is sponsored by Aspect.

Original Webinar date: November 2011

Author: Jo Robinson