Recorded Webinar: 3 Strategies to Make Outbound Calling More Effective Related Articles Outbound Dialling Reference Guide Outbound calling on weekends and bank holidays Outbound dialling using answer machine detection: banned or not? How to Succeed with Outbound Calling - Part 1 5,295 Filed under - Recorded Call Centre and Customer Experience Webinars, Outbound dialling Webinar on outbound calling. Handled effectively, outbound calling can be the cornerstone of your business. Handled badly and it can waste resources, alienate customers and fail to deliver results. Agenda 5 Tips for Outbound Calling – Jonty Pearce, Editor, Call Centre Helper Strategy One: Building intelligent contact strategies Strategy Two: Intelligent use of Answer Machine Detection – Dave Ogden, Solutions Consultant, Aspect Strategy Three: Optimising your workforce in an outbound environment – Antonia Loizides, Senior Solutions Consultant, Aspect Interactive Q&A – Live questions from the audience Topics to be discussed Strategy One: Building intelligent contact strategies Prioritising outbound contacts within a blended strategy Making effective proactive contacts Better understanding the people you want to contact Strategy Two: Intelligent use of Answer Machine Detection What is AMD? What is the 2 second rule? The role of compliance Strategy Three: Optimising your workforce in an outbound environment Using quality management and analytics to improve performance Call scoring Automating tasks This webinar is brought to you by Call Centre Helper and is sponsored by Aspect. Original Webinar date: November 2011 Author: Jo Robinson Published On: 22nd Nov 2011 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Outbound dialling Recommended Articles Outbound Dialling Reference Guide Outbound calling on weekends and bank holidays Outbound dialling using answer machine detection: banned or not? How to Succeed with Outbound Calling - Part 1 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter