Longer calls, tired staff – learn how background noise is impacting your contact centre and what to do about it.
With customers increasingly choosing to call from mobile devices, and each call they make being more important, it’s critical that we hear them clearly. Often however, the background noise in the contact centre can distract our employees, or cause them to mis-hear customers – both of which are detrimental to delivering excellent customer service. This free webinar explores the impact of background noise, and recommend ways to reduce it.
The causes of background noise
Clever office design
Furniture, carpets and office plants
White noise generators
Use of headsets
Noise cancelling technology
Top tips from the audience
Acoustics By Design
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Poly