Recorded Webinar: How to Reduce Background Noise in the Contact Centre


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With customers increasingly choosing to call from mobile devices, and each call they make being more important, it’s critical that we hear them clearly. Often however, the background noise in the contact centre can distract our employees, or cause them to mis-hear customers – both of which are detrimental to delivering excellent customer service.

Agenda

  • Introductions  – Jonty Pearce, Call Centre Helper
  • How to Reduce Background Noise – Colin Rawlings, Acoustics By Design
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Click here to view the slides

  • Acoustic Intelligence – Richard Kenny, Plantronics
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Click here to view the slides

  • Your tips

winning tip – “Although we have a rule in place where agents should leave their desks while on break, we also have treats (chocolate, fruit, cookies, etc. but no champagne) set up at the back of the contact centre, behind a soundproof wall, to ‘encourage’ agents to move to that area.” thanks to Doug1

  • Interactive Q&A – Live questions from the audience

All the tips from the audience have now been turned into an article 20 Ways to Reduce Background Noise in the Contact Centre

Topics to be discussed

  • The causes of background noise
  • Voice intelligibility
  • Clever office design
  • Acoustic baffles
  • Furniture, carpets and office plants
  • White-noise generators
  • Use of headsets
  • Noise-cancelling technology
  • Top tips from the audience

Original Webinar date: June 2014







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