Recorded Webinar: How to Reduce Background Noise in the Contact Centre Related Articles How to Reduce Background Noise During a Call - With Remote-Working Ideas 20 Ways to Reduce Background Noise in the Contact Centre Headset Noise Cancelling Technology Explained 12 Quick Ways to Deal With Call Centre Noise 2,290 Filed under - Recorded Call Centre and Customer Experience Webinars, Poly Longer calls, tired staff – learn how background noise is impacting your contact centre and what to do about it. With customers increasingly choosing to call from mobile devices, and each call they make being more important, it’s critical that we hear them clearly. Often however, the background noise in the contact centre can distract our employees, or cause them to mis-hear customers – both of which are detrimental to delivering excellent customer service. This free webinar explores the impact of background noise, and recommend ways to reduce it. Topics Discussed The causes of background noise Voice intelligibility Clever office design Acoustic baffles Furniture, carpets and office plants White noise generators Use of headsets Noise cancelling technology Top tips from the audience Panellists Colin Rawlings Acoustics By Design Richard Kenny Plantronics Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Poly Author: Jo Robinson Published On: 10th Jun 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Poly Recommended Articles How to Reduce Background Noise During a Call - With Remote-Working Ideas 20 Ways to Reduce Background Noise in the Contact Centre Headset Noise Cancelling Technology Explained 12 Quick Ways to Deal With Call Centre Noise Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter