Articles - Poly

2021 CCH Survey Results Headsets Chapter

461

Contact Centre Headsets: Survey Results

Barriers to Your Dream Contact Centre

594

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

1,063

Trends in Contact Centre Initiatives

Contact Centre Perception

492

Changing Business Perceptions of the Contact Centre

Important Contact Centre metrics

2,520

The Most Important Contact Centre Metrics

2021 survey report

849

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

1,540

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

1,566

Contact Centre Technology Trends

2017 survey report

3,159

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

An image of a clock and a calendar representing shift patterns

1,393

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

767

Survey Results: Knowledge Base Challenges

Two people jumping with a chess board representing important skills

721

Survey Results: The Most Important Customer Service Skills

An illustrated drawing of a lightbulb and icons for creative thinking

1,587

19 Intelligent Ideas to Improve Employee Experience

A person in a wheelchair working on a laptop from home

96

79% of UK Contact Centre Advisors Want Hybrid Working

A picture of a headset next to a keyboard and mouse

Poly Headset Commended by Frost & Sullivan

An illustration of a laptop with lines connecting to employees

72

Building an Engaged Virtual Workforce

863

How to Raise the Profile of Your Contact Centre

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Poly’s Experience Centers

A picture of a staff zoom meeting

91

Poly’s Voice-Activated Zoom Rooms with Alexa

Poly Secures Awards for Speakerphones and Video Bar

A picture of a great to bad checklist

2,322

18 Characteristics of Great Customer Service

A picture using paper planes to demonstrate efficiency

2,929

28 Brilliant Hacks to Improve Contact Centre Efficiency

A picture of a party cone full of confetti

122

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

A photo of someone walking through a futuristic entrance

90

The Workplace Experience Post-COVID