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Articles - Poly

Discover and explore our Poly content collection, including articles, blogs, news stories, case studies, resources and more.

What Not to Miss at CCW Berlin 2025

2021 CCH Survey Results Headsets Chapter

Contact Centre Headsets: Survey Results

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

Trends in Contact Centre Initiatives

Contact Centre Perception

Changing Business Perceptions of the Contact Centre

Important Contact Centre metrics

The Most Important Contact Centre Metrics

2021 survey report

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

2017 survey report

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

An image of a clock and a calendar representing shift patterns

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Two people jumping with a chess board representing important skills

Survey Results: The Most Important Customer Service Skills

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

A person in a wheelchair working on a laptop from home

79% of UK Contact Centre Advisors Want Hybrid Working

A picture of a headset next to a keyboard and mouse

Poly Headset Commended by Frost & Sullivan

An illustration of a laptop with lines connecting to employees

Building an Engaged Virtual Workforce

How to Raise the Profile of Your Contact Centre

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Poly’s Experience Centers

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Poly’s Voice-Activated Zoom Rooms with Alexa

Poly Secures Awards for Speakerphones and Video Bar

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18 Characteristics of Great Customer Service

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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Poly Expand Their Savi 7300 Office Series of Wireless Headsets