Articles - Poly

Barriers to Your Dream Contact Centre

421

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

898

Trends in Contact Centre Initiatives

Contact Centre Perception

459

Changing Business Perceptions of the Contact Centre

Important Contact Centre metrics

1,864

The Most Important Contact Centre Metrics

2021 survey report

288

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

1,030

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

1,330

Contact Centre Technology Trends

2017 survey report

2,047

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

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953

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

592

Survey Results: Knowledge Base Challenges

Two people jumping with a chess board representing important skills

566

Survey Results: The Most Important Customer Service Skills

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1,486

19 Intelligent Ideas to Improve Employee Experience

A person in a wheelchair working on a laptop from home

87

79% of UK Contact Centre Advisors Want Hybrid Working

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Poly Headset Commended by Frost & Sullivan

An illustration of a laptop with lines connecting to employees

54

Building an Engaged Virtual Workforce

755

How to Raise the Profile of Your Contact Centre

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Poly’s Experience Centers

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Poly Introduces New DECT Headset

A picture of a staff zoom meeting

79

Poly’s Voice-Activated Zoom Rooms with Alexa

Poly Secures Awards for Speakerphones and Video Bar

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1,707

18 Characteristics of Great Customer Service

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2,629

28 Brilliant Hacks to Improve Contact Centre Efficiency

A picture of an agent working at home on kitchen table with laptop

50

Work Is No Longer a Place – It’s What You Do

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100

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

Latest Reports

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Report

Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)