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Hold Monthly or Quarterly Staff Surveys

Published On: 22nd Sep 2015 08:00

It’s generally acknowledged that happy staff = happy customers. How do you know if your staff are still engaged if you rely on an annual staff satisfaction survey?

It’s much better to do a regular (monthly or quarterly) survey of your staff to check if they are still engaged.
You should also try varying the questions that you ask.

Here are a few good ones:

Do you have a best friend at work?
Do your technology tools help or hinder your performance?
Do you have the correct information to do your job properly?

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Hold Monthly or Quarterly Staff Surveys

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