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HomeToGo Selects New Contact Centre Solution


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HomeToGo has selected Talkdesk’s contact centre solution to power its customer service operations.

As the world’s largest vacation rental search engine in a highly competitive and fast-moving marketplace, HomeToGo needed a contact centre solution that would enable it to rise above the competition through superior customer service.

By moving to Talkdesk Enterprise Cloud Contact Center, HomeToGo will have a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.

“High customer satisfaction and superior service quality is what sets HomeToGo apart from our competitors,” said Valentin Gruber, chief revenue officer, HomeToGo.

“The agility of Talkdesk’s cloud contact centre helps our customer support team stay ahead of our customers’ needs and ensures that we never leave a request unanswered.”

Customer service is the highest priority for HomeToGo and a key to its current and future success.

Leveraging intelligent routing from Talkdesk, HomeToGo creates customized call-flows to ensure each inbound customer is quickly assigned to the most-skilled agent based on the caller’s needs.

The ease of integration with CRM tools through AppConnect sets Talkdesk apart from other competitors for HomeToGo.

Seamless integration with its existing Salesforce CRM database was also an area of need for HomeToGo and crucial to the Talkdesk implementation and transition process.

With Talkdesk for Salesforce easily connecting with its growing customer database, HomeToGo agents have immediate access to caller information through automatic screen pops, reducing average handle time and caller wait time and improving overall efficiency.

Providing its customers with an array of interaction options empowers HomeToGo to elevate its customer experience (CX), making CX a competitive advantage.

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Tiago Paiva

“We are excited to be the customer service backbone of HomeToGo’s growing operation with Talkdesk enterprise cloud contact centre solutions as the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk.

“Today’s forward-thinking enterprise organizations like HomeToGo are making customer experience a competitive advantage with Talkdesk and transforming its contact centres to keep pace with customer demand.”

HomeToGo customer service operations sought to replace its previous system with a scalable cloud solution that could match its growth and meet the expectations of its discerning customers.

Talkdesk’s enterprise-ready, cloud architecture maximizes flexibility, allowing HomeToGo to stay agile and easily self-manage its contact centre with clicks, not code.

To find out more about Talkdesk’s contact centre solutions, visit: www.talkdesk.com

Published On: 6th Mar 2020 - Last modified: 30th Mar 2020
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