Call Centre Homeworking Checklists


Thinking of introducing homeworking into your call or contact centre?  Here are a couple of homeworking checklists (both for the employee and for the supervisor) that can be used to explore an individual’s suitability for homeworking.

The checklists were kindly supplied by Richard Kenny of Plantronics.  Plantronics developed these checklists for their internal use when they rolled out homeworking across their European Support Centre in Hoofdorp, Netherlands.

The checklists look at the overall suitability of homeworking, as well as identifying any equipment that the company may need to supply.  Not all employees are suitable for homeworking (e.g. a young person living at home with their parents).

smarter-working-questionnaire

You can read a write-up about how Plantronics adopted homeworking in the contact in the following documents: https://www.callcentrehelper.com/a-contact-centre-that-has-embraced-homeworking-21148.htm

Downloads

To download the checklists please click on the links below:

Homeworking Checklist (Employee) – (Microsoft Word)
Homeworking Checklist (Supervisor) – (Microsoft Word)

Published On: 22nd Feb 2012 - Last modified: 4th Jul 2017
Read more about - Essential Call Centre Tools ,


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