Call Centre Homeworking Checklist



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Thinking of introducing homeworking into your call or contact centre?  Here are a couple of homeworking cheat sheets (both for the employee and for the supervisor) that can be used to explore an individual’s suitability for homeworking.

The cheat sheets were kindly supplied by Richard Kenny of Plantronics.  Plantronics developed these checklists for their internal use when they rolled out homeworking across their European Support Centre in Hoofdorp, Netherlands.

The cheat sheets look at the overall suitability of homeworking, as well as identifying any equipment that the company may need to supply.  Not all employees are suitable for homeworking (e.g. a young person living at home with their parents).

smarter-working-questionnaire

You can read a write-up about how Plantronics adopted homeworking in the contact centre

Downloads

To download the cheat sheet please click on the links below:

smarter-working-questionnaire-employee
Homeworking Checklist (Employee) in Printable Word Format
Version: 2
Date Added: 15th June 2022
File Type: .doc
File Size: 252 KB
Category: Tools
Download Link: Download

 

smarter-working-questionnaire-supervisor
Homeworking Checklist (Employee) in Printable Word Format
Version: 2
Date Added: 15th June 2022
File Type: .doc
File Size: 252 KB
Category: Tools
Download Link: Download

Published On: 22nd Feb 2012 - Last modified: 15th Jun 2022
Read more about - Essential Call Centre Tools, , , ,


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