Light Communications Deal Expands CallMiner’s Telecommunications Focus

CallMiner has now announced that Light Communications has selected CallMiner Eureka as its recommended speech analytics platform.

Light Communications, a turn-key software solutions specialist for enterprise multi-media contact centres,  will resell CallMiner Eureka as part of its end-to-end portfolio of enterprise contact centre solutions.

Light Communications was founded in 1999 to deliver software-based products and services to large corporations globally. Many existing valued customers of Light Communications, Inc. have been successfully operating LightComm’s multi-media contact centres, highly tailored to fit their exact business and operational needs, such as in sales, customer service and collections departments.

These legacy clients of LightComm, as well as many new prospects, are now looking to acquire speech analytics solutions to enhance the efficiency of their contact centres by adding CallMiner’s Eureka powerful software engine.

LightComm’s customers have been looking for ways to effectively evaluate and improve contact centre agent performance as well as better assess their customer needs, preferences and satisfaction. CallMiner Eureka provides the insights to benchmark where they stand today, help establish a plan for improvement, and track their progress.

We are thrilled to join the CallMiner partner network and to be able to offer our customers a path to even more improved contact centre performance, operational efficiency and increased revenue with speech analytics,” says LightComm’s President Vladimir Baculyn.

We are already working with some joint prospects and when we showed them the insights they can get with Eureka, they instantly saw its value in transforming their business,” Baculyn continues.

Eureka monitors customer interactions across all channels, phone, email, webchat and social, to better understand the customer journey. The system also provides trend data which can reveal process and product issues so that they can be quickly addressed.

In addition, analytics can identify risky language and alert a supervisor so that contact centre agents can receive the proper coaching to ensure regulatory compliance adherence.

Light Communications is a great addition to our partner ecosystem,” says Tom Wendt, CallMiner Vice President of Business Development & Channel Sales.

We are both committed to providing our customers with technology solutions that can take their business to new heights, provide a strong return on their investment and help them achieve revenue growth,” Wendt concludes.

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Published On: 3rd Feb 2017 - Last modified: 12th Feb 2019
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