Customer Contact Week: Middle East 2020 Filed under - Archived Content Enhance Customer Satisfaction and Happiness with Next-Gen Contact Connections 06 -07 October 2020 | Free to attend Amid major shifts in the consumer and business landscape this year, companies in the Middle East are rapidly pushing for productivity while investing and moving to a digital first landscape. From utilising data, to enabling a personalised and predictive services; or upgrading your CRM and CMS systems for a sought-after omni-channel experience; where first-contact resolution is not just your goal, but your reality; or deciding which cutting-edge technologies to invest in, from chatbots to virtual assistants, the contact centre space is constantly moving forward and fast. This shift and increased expectations from customers requires companies to move at a rapid pace to ensure they do not get left behind. But with change comes huge opportunities and benefits to both companies and customers. With that in mind, Customer Contact Week: Middle East 2020 will be focused on: Maintaining customer loyalty with hyper-personalisation Improving first contact resolution in the contact centre Create an innovative edge and reduce costs with chatbots Empowering contact centre agents with automation Creating an omni-channel customer service experience Author: Robyn Coppell Published On: 11th Aug 2020 - Last modified: 6th Oct 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter