Only 30% of Contact Centres Provide Consistent Answers Across all Channels 339 Filed under - Archived Content Whilst there has seemingly been great focus on omnichannel over the past few years, our poll has found that only three in every ten contact centres are able to provide consistent service across every channel. However, only 12% fully committed to saying that they could not, with the remaining 58% affirming that they could, but only partially across some channels. Poll – “Do your customers get a consistent answer across all of your Contact Centre Channels?” – answers Yes -Across all channels: 15% Partially – Across some channels: 58% No: 12% Source: Call Centre Helper Webinar Poll – Omnichannel – Joining up the Customer Experience Sample size – 102 Date: January 2017 Author: Robyn Coppell Published On: 24th Feb 2017 - Last modified: 27th Mar 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter