Outbound dialling to mobile phones Related Articles Should Call Centre Agents Use Mobile Phones at Work? Outbound Dialling Reference Guide Which Dialling Mode Is Right for Your Campaign? Outbound dialling using answer machine detection: banned or not? 5,480 Filed under - Customer Service Strategy, ContactBabel, Outbound dialling, Outbound Dialling Guide Outbound dialling to mobile phones can be expensive Drivers Outbound dialling has usually been made to fixed-line phones, primarily due to the low cost of making phone calls. Dialling to mobile phones has been held back for two main reasons: Cost Calls to regular telephone numbers (landlines) are close to zero cost. However, calls to mobile phones cost in the region of 5p per call. Dialling a number and hitting voicemail will incurs this cost. Since multiple calls may be needed to reach the person, this could be quite an expensive operation. Privacy Unlike the landline many people view their mobile phone number as very personal and do not want to be bothered by telemarketing calls. An example of this is the huge backlash about the company 118800 which wanted to launch a mobile phone directory service.<ref> Mobile phone directory suspended – The Guardian</ref> Uses of outbound dialling to mobile phones In many cases outbound dialling to mobile phones has been complemented by the use of outbound messaging. References <references/> Further reading Contributors Steve Morel at Contact Babel and Jonty Pearce at Call Centre Helper Author: Jonty Pearce Published On: 26th Mar 2010 - Last modified: 19th Sep 2019 Read more about - Customer Service Strategy, ContactBabel, Outbound dialling, Outbound Dialling Guide Recommended Articles Should Call Centre Agents Use Mobile Phones at Work? Outbound Dialling Reference Guide Which Dialling Mode Is Right for Your Campaign? Outbound dialling using answer machine detection: banned or not? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter