Outbound dialling to mobile phones


Outbound dialling to mobile phones can be expensive

Drivers

Outbound dialling has usually been made to fixed-line phones, primarily due to the low cost of making phone calls.

Dialling to mobile phones has been held back for two main reasons:

Cost

Calls to regular telephone numbers (landlines) are close to zero cost. However, calls to mobile phones cost in the region of 5p per call. Dialling a number and hitting voicemail will incurs this cost. Since multiple calls may be needed to reach the person, this could be quite an expensive operation.

Privacy

Unlike the landline many people view their mobile phone number as very personal and do not want to be bothered by telemarketing calls.

An example of this is the huge backlash about the company 118800 which wanted to launch a mobile phone directory service.<ref> Mobile phone directory suspended – The Guardian</ref>

Uses of outbound dialling to mobile phones

Left

In many cases outbound dialling to mobile phones has been complemented by the use of outbound messaging.

References

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Further reading

Contributors

Steve Morel at Contact Babel and Jonty Pearce at Call Centre Helper

Published On: 26th Mar 2010 - Last modified: 19th Sep 2019
Read more about - Customer Service Strategy, , ,


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