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Articles - ContactBabel

Discover and explore our ContactBabel content collection, including articles, blogs, news stories, case studies, resources and more.

Online Survey Concept

ContactBabel Launches Latest Survey for 2025 Insights

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“Exceeding UK Customer Expectations 2024-25” – 5 Key Findings

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Take Part: The UK Contact Centre Decision-Makers’ Guide

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Mishearing on Customer Calls Costing Contact Centres £246m a Year

Clipboard survey concept illustration

Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide

Person being interviewed

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Person on phone giving an experience rating

The 2021-22 UK Customer Experience Decision-Makers’ Guide

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How Video Can Support Business Interactions

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Social Media Customer Service – Small but Deadly?

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What Is Workforce Management (WFM) in BPO?

A Guide to Call Centre Forecasting

The Future of Voice in the Contact Centre

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An Introduction to… Workforce Management Applications

Types of Outbound Dialer

recording voice

Types Of Call Recording

Workforce Management Scheduling

Scripting in outbound calls

Recording Calls In Contact Centres

Outbound dialling to mobile phones

Outbound dialling issues

record button

Typical applications for call recording

How Are Contact Centres Getting More Their WFM Systems?

An Outbound Call Centre Explained

Call Center Quality Assurance