ContactBabel | Call Centre Helper

Articles about ContactBabel

The Inner Circle Guide to Self-Service Report

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32,000 Jobs in the UK Contact Centre Industry Are Set to Bear the Brunt of Brexit

343

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The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

623

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Why Aren’t All Digital Channels Cheaper Than Voice?

77

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Idle Time Falls to All-Time Low

197

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Survey – What Are European Contact Centres Doing in 2016?

210

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2016 Industry Report Released

395

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Agent Attrition up to 22%

1,219

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Only 12% of Customers Prefer a Phone Call

597

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Your Guide to Expo 2015

395

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Agent Salaries Fail to Keep up With Inflation

299

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New Cloud Report Available

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Survey – What Should Be Done About Nuisance Calls?

221

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The Future of Voice in the Contact Centre

4,261

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Workforce Management Reference Guide

60,925

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wfm functionality chart

Workforce Management Applications

8,334

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What is Workforce Management

52,643

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Types of outbound diallers

23,848

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Types of recording

Types Of Call Recording

3,590

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Staff Scheduling

19,988

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