ContactBabel | Call Centre Helper

Articles about ContactBabel

The Inner Circle Guide to Self-Service Report

Read more...

32,000 Jobs in the UK Contact Centre Industry Are Set to Bear the Brunt of Brexit

320

Read more...

The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

479

Read more...

Why Aren’t All Digital Channels Cheaper Than Voice?

87

Read more...

Idle Time Falls to All-Time Low

194

Read more...

Survey – What Are European Contact Centres Doing in 2016?

209

Read more...

2016 Industry Report Released

370

Read more...

Agent Attrition up to 22%

1,159

Read more...

Only 12% of Customers Prefer a Phone Call

600

Read more...

Your Guide to Expo 2015

400

Read more...

Agent Salaries Fail to Keep up With Inflation

292

Read more...

New Cloud Report Available

Read more...

Survey – What Should Be Done About Nuisance Calls?

216

Read more...

The Future of Voice in the Contact Centre

4,119

Read more...

Workforce Management Reference Guide

58,683

Read more...

wfm functionality chart

Workforce Management Applications

8,135

Read more...

What is Workforce Management

50,380

Read more...

Types of outbound diallers

23,196

Read more...

Types of recording

Types Of Call Recording

3,431

Read more...

Staff Scheduling

19,155

Read more...