Articles about ContactBabel

A Guide to Workforce Forecasting in the Contact Centre

61,373

The 2017-18 UK Contact Centre Decision-Makers’ Guide Now Available

51

What Is Workforce Management?

110,312

The Inner Circle Guide to Self-Service Report

32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

686

The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

2,252

The Future of Voice in the Contact Centre

5,785

Workforce Management Reference Guide

101,256

wfm functionality chart

Workforce Management Applications

15,862

Types of outbound diallers

38,634