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Articles - ContactBabel
Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide
The 2021-22 UK Customer Experience Decision-Makers’ Guide
How Video Can Support Business Interactions
1,357
Social Media Customer Service – Small but Deadly?
201,769
What Is Workforce Management (WFM)?
129,588
A Guide to Call Centre Forecasting
3,045
The 2016/17 UK Contact Centre HR & Operational Benchmarking Report
8,140
The Future of Voice in the Contact Centre
17,434
An Introduction to… Workforce Management Applications
46,328
Types of Outbound Dialer
7,169
Types Of Call Recording
43,624
Workforce Management Scheduling
21,110
Scripting in outbound calls
12,293
Recording Calls In Contact Centres
5,297
Outbound dialling to mobile phones
6,188
Outbound dialling issues
4,640
Typical applications for call recording
12,473
How Are Contact Centres Getting More Their WFM Systems?
44,102
An Outbound Call Centre Explained
49,855
Call Center Quality Assurance
15,507
Call blending
19,393
A list of Call Recording Suppliers
9,772
The Relationship Between Adherence and Forecasting
4,213
Business Intelligence
Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
Latest Resources
eBook: Workforce Management Essentials for the Modern Contact Center
White Paper: The Cost of Poor Mental Health to Your Business
Upcoming Events
Contact Centre Masterclass: How to Maximise Agent ROI and Reduce Turnover – Webinar
Tue 28 Jun 2022
Conversation Analytics In Action – webinar
Tue 28 Jun 2022
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How to Close the Metrics Gap
7 Tips for Embracing the Work From Home Call Centre
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