The Award Winning Contact Centre Magazine

Translate

Articles about ContactBabel

A picture of social media thought bubbles above cartoon people

Social Media Customer Service – Small but Deadly?

668

Read more...

A woman sat on a chair on a laptop,looks at the word survey with boxes ticked

Take Part In the Industry’s Largest Survey and Benchmark Your Contact Centre

56

Read more...

A number of cartoon people poke their heads out of cogs

What Is Workforce Management (WFM)?

181,368

Read more...

A Guide to Workforce Forecasting in the Contact Centre

113,476

Read more...

The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

2,939

Read more...

The Future of Voice in the Contact Centre

7,615

Read more...

A photo of a red chess pawn being put into place

An Introduction to… Workforce Management Applications

17,150

Read more...

Types of Outbound Diallers

45,345

Read more...

Types of recording

Types Of Call Recording

7,032

Read more...

Workforce Management Scheduling

40,343

Read more...