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Articles about ContactBabel

What Is Workforce Management?

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Deadline Extended for Completing Research Survey

The Inner Circle Guide to Self-Service Report

32,000 Jobs in the UK Contact Centre Industry Are Set to Bear the Brunt of Brexit

357

The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

732

Why Aren’t All Digital Channels Cheaper Than Voice?

Idle Time Falls to All-Time Low

195

Survey – What Are European Contact Centres Doing in 2016?

203

2016 Industry Report Released

409

Agent Attrition up to 22%

1,244

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Call Centre Erlang Staffing Calculator – v 3.2 – With Maximum Occupancy

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Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

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