Send Teams on Coffee Breaks Together 519 Filed under - Archived Content Here is an idea to help promote team bonding in your contact centre. Sending your teams on coffee breaks together is a great way to promote team bonding, as it grants them the opportunity to build more personal relationships by talking about their home life and hobbies. If this looks like a scheduling nightmare to you, scale the idea to just one-off “bonding” sessions once a week or month – in the same way you would a training session. Team leaders can also step in to take calls for the 10-15 minutes the agents are away from the phones. Alternatively, why not offer each team a free breakfast once a month if they all come in earlier one morning? Author: Megan Jones Published On: 29th Mar 2016 - Last modified: 10th Dec 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter