Stars of the NI Contact Centre Industry Celebrate Success! Related Articles NI Contact Centres Applauded for Excellence Definition: Contact Centre Jargon and Terminologies The North East Contact Centre Industry Announce 2020 Award Winners The Good Call Centre Awards Guide 609 Filed under - Contact Centre News, Jabra Contact centres from across Northern Ireland were honoured recently at the second annual Contact Centre Network NI Awards. Hosted by comedian Andrew Ryan at the Crowne Plaza Belfast, the event was attended by 300 industry professionals gathering together to celebrate best practice. Organized by not-for-profit industry body Contact Centre Network NI (CCNNI), the awards celebrated the outstanding contribution of both individuals and companies working within the vibrant NI contact centre industry. Thousands are now employed in the sector and Contact Centre Network NI are working alongside centres of all sizes and sectors to highlight the contribution NI’s contact centre industry makes to the economy and the wide range of career opportunities available. Reflecting on the Awards, Director of Contact Centre Network NI (CCNNI) Jayne Davies said: “We were delighted to receive a record number of truly outstanding entries from organizations across Northern Ireland, all hoping to shine a light on their achievements and gain recognition for their people.” “The contact centre industry has grown to become one of the region’s major employers, offering fantastic career opportunities within some of the biggest brands in the UK.” “These Awards are vitally important in recognizing the stars of the industry in Northern Ireland and we would like to congratulate all our finalists and winners for their excellent performance.” Headline sponsors of the evening were Jabra, who presented two of the most prestigious awards for Small to Medium In-House Contact Centre of the Year, which was won by Danske Bank, and Large In-House Contact Centre of the Year, won by Ulster Bank. John Nesbitt, Sales Director Ireland at Jabra, added: “We were honoured to be part of this special evening to help celebrate success within the Northern Irish contact centre industry and to see so many deserved winners take to the stage to collect their awards.” “All finalists and winners should be immensely proud of their achievements and the huge part they play in delivering exceptional customer service on a daily basis in this demanding working environment.” 2019 CCNNI Awards Winners List Individual Winners: Newcomer of the Year: Liam Hanna, BNP Paribas Personal Finance Trainer of the Year: Rosie McVeigh, Northern Ireland Child Maintenance Service Support Person of the Year: Heather McDowell, Lloyds Banking Group Support Manager of the Year: Mark Fitzgerald, Power NI Advisor of the Year: Chris Maginness, BNP Paribas Personal Finance Sales Agent of the Year Joint Winners: Leeanne Henry, Yell UK and Scott Coursey, Teleperformance Team Leader of the Year: Lisa Peoples, BNP Paribas Personal Finance Contact Centre Manager of the Year with Under 200 Seats: Helen Moody, BT Contact Centre Manager of the Year with Over 200 Seats: Neil Armstrong, Ulster Bank Individual Silver awards were also presented to: Newcomer of the Year: Ryan Miskelly, Santander Trainer of the Year: Nathan McDonald – SSE Airtricity Joint Support Person of the Year: Ciara McCabe, Concentrix & Gerard Taggart, Echo NI Joint Support Manager of the Year: Stephen Horan, Yell & Karen Robb, Capita BBC Audience Services Advisor of the Year: Glenn Smith, Ulster Bank Team Leader of the Year: Amanda McCallion, Power NI Contact Centre Manager of the Year with Under 200 Seats: Heather Crowe, Teleperformance Company Winners: People Development: Allstate Northern Ireland Customer Engagement: BT Support Team of the Year: Danske Bank Corporate Social Responsibility: Lloyds Banking Group People Engagement: Sensée Business Improvement Strategy: TTEC Belfast Outsourced Contact Centre of the Year: Firstsource Solutions Small to Medium In-house Contact Centre of the Year: Danske Bank Large In-house Contact Centre of the Year: Ulster Bank Company Silver awards were presented Support Team of the Year: Concentrix People Engagement: Capita PIP Enquiry Team For further information about Contact Centre Network NI Awards please visit: www.ccnni.com/awards Author: Rachael Trickey Published On: 19th Nov 2019 - Last modified: 20th Nov 2019 Read more about - Contact Centre News, Jabra Recommended Articles NI Contact Centres Applauded for Excellence Contact Centre Jargon and Terminologies The North East Contact Centre Industry Announce 2020 Award Winners The Good Call Centre Awards Guide Related Reports White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. 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