Stars of the NI Contact Centre Industry Celebrate Success!


Contact centres from across Northern Ireland were honoured recently at the second annual Contact Centre Network NI Awards.

Hosted by comedian Andrew Ryan at the Crowne Plaza Belfast, the event was attended by 300 industry professionals gathering together to celebrate best practice.

Organized by not-for-profit industry body Contact Centre Network NI (CCNNI), the awards celebrated the outstanding contribution of both individuals and companies working within the vibrant NI contact centre industry.

Thousands are now employed in the sector and Contact Centre Network NI are working alongside centres of all sizes and sectors to highlight the contribution NI’s contact centre industry makes to the economy and the wide range of career opportunities available.

Reflecting on the Awards, Director of Contact Centre Network NI (CCNNI) Jayne Davies said: “We were delighted to receive a record number of truly outstanding entries from organizations across Northern Ireland, all hoping to shine a light on their achievements and gain recognition for their people.”

“The contact centre industry has grown to become one of the region’s major employers, offering fantastic career opportunities within some of the biggest brands in the UK.”

“These Awards are vitally important in recognizing the stars of the industry in Northern Ireland and we would like to congratulate all our finalists and winners for their excellent performance.”

Headline sponsors of the evening were Jabra, who presented two of the most prestigious awards for Small to Medium In-­House Contact Centre of the Year, which was won by Danske Bank, and Large In-House Contact Centre of the Year, won by Ulster Bank.

John Nesbitt, Sales Director Ireland at Jabra, added: “We were honoured to be part of this special evening to help celebrate success within the Northern Irish contact centre industry and to see so many deserved winners take to the stage to collect their awards.”

“All finalists and winners should be immensely proud of their achievements and the huge part they play in delivering exceptional customer service on a daily basis in this demanding working environment.”

2019 CCNNI Awards Winners List

Individual Winners:

Newcomer of the Year: Liam Hanna, BNP Paribas Personal Finance
Trainer of the Year: Rosie McVeigh, Northern Ireland Child Maintenance Service
Support Person of the Year: Heather McDowell, Lloyds Banking Group
Support Manager of the Year: Mark Fitzgerald, Power NI
Advisor of the Year: Chris Maginness, BNP Paribas Personal Finance
Sales Agent of the Year Joint Winners: Leeanne Henry, Yell UK and Scott Coursey, Teleperformance
Team Leader of the Year: Lisa Peoples, BNP Paribas Personal Finance
Contact Centre Manager of the Year with Under 200 Seats: Helen Moody, BT
Contact Centre Manager of the Year with Over 200 Seats: Neil Armstrong, Ulster Bank

Individual Silver awards were also presented to:

Newcomer of the Year: Ryan Miskelly, Santander
Trainer of the Year: Nathan McDonald – SSE Airtricity
Joint Support Person of the Year: Ciara McCabe, Concentrix & Gerard Taggart, Echo NI
Joint Support Manager of the Year: Stephen Horan, Yell & Karen Robb, Capita BBC Audience Services
Advisor of the Year: Glenn Smith, Ulster Bank
Team Leader of the Year: Amanda McCallion, Power NI
Contact Centre Manager of the Year with Under 200 Seats: Heather Crowe, Teleperformance

Company Winners:

People Development: Allstate Northern Ireland Customer Engagement: BT
Support Team of the Year: Danske Bank
Corporate Social Responsibility: Lloyds Banking Group People Engagement: Sensée
Business Improvement Strategy: TTEC Belfast
Outsourced Contact Centre of the Year: Firstsource Solutions
Small to Medium In-­house Contact Centre of the Year: Danske Bank
Large In-­house Contact Centre of the Year: Ulster Bank

Company Silver awards were presented

Support Team of the Year: Concentrix
People Engagement: Capita PIP Enquiry Team

For further information about Contact Centre Network NI Awards please visit: www.ccnni.com/awards

Published On: 19th Nov 2019 - Last modified: 20th Nov 2019
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