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Articles by Rachael Trickey
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on
LinkedIn
Next
Movers and Shakers September 2024
The Top 20 Articles
The Top 20 Webinars
The Top 20 Videos
Happy 20th Birthday, Call Centre Helper
Uniphore
Puzzel Ltd
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
Winners Announced at the UK National Contact Centre Awards 2023
New GROW Programme Launched
Avaya and Alvaria Partner
Next Webinars in the Series!
What Are You Doing for Red Nose Day?
Webinar Recording: Treating Vulnerable Customers Fairly
20 Tips for Managing Change in the Contact Centre
Assembled
HP Poly
Invision
Webinar Recording: How to Properly Assess Agent Performance
Recorded Webinar: What’s Next for Customer Experience?
Centrical
Webinar Recording: 5 Workforce Engagement Strategies You Need to Know
The Top Stories of 2022
Contact Centre Competition – Rent-Free Accommodation for 1 Year
Next
Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Webinar Replay: The Secrets to Delivering Consistent CX
White Paper: Unlocking The Full Potential Of Speech Analytics
Upcoming Events
Calabrio C3 Customer Connect
CCA Leaders’ Summit Series 2024 – Session 3
Latest Blogs
3 Steps to Get Ahead of the “Time Is Money” Initiative
How Does a Cloud Contact Centre Improve Customer Retention?
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