Pandemic tips for employers Related Articles Struggling to Focus at Work? It Could Be ‘Pandemic Brain’ How Can Employers Address the Cost of Living Crisis? Encourage Healthier Habits in a Post-Pandemic Workplace How Customers and Agents Are Responding to the Pandemic One Year On 7,628 Filed under - Hints and Tips Here are some handy tips and advice for all call and contact centres across the country in times of pandemics. Michael Van-de-Burgt, Health & Safety Manager at Randstad UK, has offered the following key precautions with regard to swine flu: Make sure that all employees/temporary workers are made aware of Government advice on how to reduce the risk of infection during a pandemic, such as ensuring regular hand washing. Take all reasonable steps to ensure that employees/temporary workers who are ill or think they are ill during a pandemic are positively encouraged not to come into work. Put into place measures to maintain core business activities for several weeks at high levels of staff absenteeism, including options for remote working and expanding self-service and on-line options for customers and business partners. Identify those essential functions and posts, and perhaps individuals, whose absence would place business continuity at particular risk. Contact trusted recruitment organisations to brief them on likely key skills requirements, so that they are ready to help, should the organisation be hit with high levels of absenteeism. Ensure that supplier organisations delivering services under contract have appropriate arrangements in place themselves to sustain their service provision. Author: Jo Robinson Published On: 29th Jul 2009 - Last modified: 23rd Mar 2020 Read more about - Hints and Tips Recommended Articles Struggling to Focus at Work? It Could Be ‘Pandemic Brain’ How Can Employers Address the Cost of Living Crisis? Encourage Healthier Habits in a Post-Pandemic Workplace How Customers and Agents Are Responding to the Pandemic One Year On Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter