Articles - Neal Topf

Neal Topf is the President and Co-Founder of Callzilla, an outsourced contact centre provider. Inspired by Annette Franz’s ‘Built to Win’ on how to truly serve customers, Neal has learned the importance of shaping Callzilla to be Employee Centric, Customer Centric, and Client Centric.

Neal’s passions are taking apart and solving modern Customer Experience puzzles through the lenses of the employee, customers, and clients, including how the intersection of humans and artificial intelligence can be leveraged to remove friction, to improve speed of response and resolution rates, and truly place each of these at the centre of the enterprise.

Connect with Neal on LinkedIn

Training concept with the words training skill and develop on paper being worked on by group
How to Keep on Top of Training in a Short-Staffed Contact Centre
Pillars in the clouds
The 10 Pillars of EX (Employee Experience)
Stop sign with blurred coloured background
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023