Neal Topf is the President and Co-Founder of Callzilla, an outsourced contact centre provider. Inspired by Annette Franz’s ‘Built to Win’ on how to truly serve customers, Neal has learned the importance of shaping Callzilla to be Employee Centric, Customer Centric, and Client Centric.
Neal’s passions are taking apart and solving modern Customer Experience puzzles through the lenses of the employee, customers, and clients, including how the intersection of humans and artificial intelligence can be leveraged to remove friction, to improve speed of response and resolution rates, and truly place each of these at the centre of the enterprise.
Connect with Neal on LinkedIn