Articles - Rachel Williams

Rachel Williams is a seasoned CX professional with over 15 years of customer-facing experience across various industries including financial services and retail.

As the Founder of The Experience Corporation, Rachel leads a boutique training and consulting firm dedicated to enhancing customer satisfaction through online training for frontline teams.

The Experience Corporation has worked with both large and small organisations such as the UK’s National Health Service and the prestigious Atlas Building.

Connect with Rachel on LinkedIn

Charing feedback and ideas concept with three people with speech bubbles over heads
Want Your Frontline Staff to Share More Customer Feedback? Try This!