Recorded Webinar – Are You Staying on the Right Side of the Law?

Agenda

• Introductions – Jonty Pearce – Call Centre Helper
• David Nicholls – DJN Solutions Ltd

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• Darren Sullivan – Ultracomms

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• Natasha Longson – Information Commissioner’s Office

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Links

https://www.gov.uk/government/consultations/requiring-direct-marketing-callers-to-provide-calling-line-identification

https://ico.org.uk/

Topics to be discussed

• Changes to the Ofcom regulations
• Changes to data protection
• Data security and hacking
• PCI compliance challenges
• Taking credit card payments by phone
• Outbound dialling
• Protecting sensitive customer information
• Call recording and PCI compliance
• Top tips from the audience
• Winning Tip – “#tip Ensure that there is DPA included in all your training, that way it becomes part of all your processes, and people can make a link to it as part of their day to day work.” Thanks to Steve17.

Original Webinar date: Thursday 3rd March 2016