Recorded Webinar: Are You Staying on the Right Side of the Law?

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Filed under - Recorded Call Centre and Customer Experience Webinars,

With regulations being tightened, and fines being increased, it is getting tougher and tougher to stay on the right side of the law.

In this Technology Round Table, we ask our Technology Panel for their views on how to best achieve compliance.

Topics Discussed

  • Changes to the Ofcom regulations
  • Changes to Data protection
  • Data security and hacking
  • PCI compliance challenges
  • Taking Credit Card payments by phone
  • Outbound dialling
  • Protecting sensitive customer information
  • Call recording and PCI compliance
  • Top tips from the audience

    • Panellists

    Natasha Longson - Headshot
    Natasha Longson
    Information Commissioner’s Office

    David Nicholls - Headshot
    David Nicholls
    DJN Solutions Ltd

    Darren Sullivan - Headshot
    Darren Sullivan
    Ultra Communications

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Rachael Trickey

    Published On: 24th Feb 2016 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

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