The Leading Contact Centre Magazine

Recorded Webinar – Are You Staying on the Right Side of the Law?


Agenda

  • Introductions – Jonty Pearce – Call Centre Helper
  • David Nicholls – DJN Solutions Ltd

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  • Darren Sullivan – Ultracomms

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  • Natasha Longson – Information Commissioner’s Office

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Links

https://www.gov.uk/government/consultations/requiring-direct-marketing-callers-to-provide-calling-line-identification

https://ico.org.uk/

Topics to be discussed

  • Changes to the Ofcom regulations
  • Changes to data protection
  • Data security and hacking
  • PCI compliance challenges
  • Taking credit card payments by phone
  • Outbound dialling
  • Protecting sensitive customer information
  • Call recording and PCI compliance
  • Top tips from the audience
  • Winning Tip – “#tip Ensure that there is DPA included in all your training, that way it becomes part of all your processes, and people can make a link to it as part of their day to day work.” Thanks to Steve17.

Original Webinar date: Thursday 3rd March 2016







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